There are new instructions for printing using touch cards, email and mobile print from Monday 24 February.

If you have an Imperial device, you may need to install new drivers.

Undergraduate students are given an annual minimum print allowance of £25. This print allowance will renew at the start of each academic year. Postgraduate print allowance varies according to your department and staff are given an unlimited printing allowance.

Below are instructions on how to buy print and photocopy credit for students staff, guests and NHS staff.

Buy print and photocopying credit

Students, NHS staff and guests

If you run out of print credit you can top up using the following methods.

Using your credit or debit card (ePay)

  1. Go to the Print Service Website and login with your Imperial username and password.
  2. Select the Add Credit option.
  3. Choose the amount you wish to add from the drop down.
  4. Click Add value to be taken to the Imperial payments website.
  5. Follow the on-screen instructions.

You will receive an email when your purchase has been successful.

All credit and debit card transactions are handled by WPM via a secure link. No credit card information is kept by Imperial on any system. If you experience a problem when using the WPM service, contact the ICT Service Desk and attach a copy of your confirmation email.

Staff

As a member of staff, any printing or photocopying you do at a touch card printer is billed to your department at the end of the month. If you need to set up your print allowance, contact your Departmental Representative.

Your Departmental Representative should complete our contact form on ASK. They will need to provide the following information:

  • Your CID or username.
  • The finance code that should be billed e.g. ABCD-G0000-163116. Only F or G codes can be used for printing allowances. Project codes are not suitable.
  • The type of allowance you require (unlimited monthly allowance, limited monthly allowance, period allowance).
 

Print credit refund

If you are leaving Imperial College London you may be eligible to receive a print credit refund.

Refunds are only given if:

  • You have more than £10 of printing credit left when you leave.
  • You added the credit yourself, either by card or cash. Printing allowances added by departments are non-refundable.
  • Only transactions from the previous 24 months are applicable for a refund.

You will need to contact ICT Service Desk to request a refund. ICT will need your full postal address and bank details in order to process the refund. The refund process takes the Finance Department approximately three weeks to complete. Our financial regulations require that refund claims are settled via BACS transfer to a bank account.

An error occurred during my print job and I require a refund

If an error occurred while you were printing and you believe that you are entitled to a print credit refund, contact the ICT Service Desk.